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Owned and operated by PlungeForward, our team is ready to help with orders, product questions, or wellness guidance.
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Frequently Asked Questions
How long does shipping take?
We offer Free Shipping on Most Orders Within the Continental U.S. (Excludes AK/HI). Orders are processed within 1 to 3 business days, with transit times of 5 to 8 business days depending on your location.
How can I track my order?
Once your order ships, you will receive a confirmation email with a tracking number. You can use that number to follow your shipment from our warehouse to your door. If you have any trouble locating your tracking details, our team is happy to help.
What is your return policy?
We offer 30-Day Returns on eligible products. If something is not the right fit for your recovery space, please refer to our Return Policy page for full details on how to initiate a return. Our support team can walk you through the process if needed.
Can I exchange a product for a different model?
We understand that choosing the right cold plunge, sauna, or therapy panel is a personal decision. Please contact our team within the return window and we will guide you through the exchange process based on current availability.
How do I choose the right product for my space?
Each product page includes detailed dimensions, power requirements, and setup recommendations. Whether you are considering a cold plunge for your bathroom, an infrared sauna for your home gym, or a red light therapy panel for a dedicated recovery area, our team can help you find the right fit.
Do your products require professional installation?
Most of our cold plunges, infrared saunas, and red light therapy panels are designed for straightforward home setup. Each product includes clear instructions, and our support team can answer any questions about electrical requirements, water connections, or space preparation before you get started.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
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Premium Wellness Products
Every cold plunge, sauna, and therapy panel is selected for quality materials and thoughtful design.
Free Continental U.S. Shipping
Free Shipping on Most Orders Within the Continental U.S. (Excludes AK/HI), backed by our 30-Day Returns.
